Banking Insights

February 26, 2024  |  by Marcia Hirata

Welcome to our exclusive blog series, dedicated to securing your self-service ATM network against emerging threats and vulnerabilities. Diebold Nixdorf’s commitment to security is ingrained in our DNA. Drawing from the expertise of our security experts, we’ve identified seven shields to secure your fleet long-term. Over the course of seven articles, we’ll explore each shield in detail, offering invaluable insights and strategies to protect your ATM network.

January 22, 2024  |  by Norbert Knievel

Wherever cash, customer and financial data play a role, security must as well. These assets are some of the favored targets for attackers of all stripes – brutal physical, sneaky data, or sophisticated cyber attackers –which is why security continues to be a hot topic at the ATM. As a key pillar of financial institutions’ (FIs) service strategy, providing users with a secure transaction is not only critical to customer satisfaction but even a prerequisite.

April 10, 2023  |  by Jerome Amara

ATM availability is critical to customer satisfaction. Research shows, an ATM that is out of operation is the number one source of frustration consumers have with their financial institution. In this blog, we explore how FIs can change that dynamic and deliver market-leading availability to self-service channel users

November 07, 2022  |  by Bill Acheson

With the right strategy and operating model, financial institutions can reduce total cost of ownership (TCO) and bring their ATM channel to the next level delivering a compelling consumer experience and business growth.

November 02, 2021  |  by Himanshu Tiwari

Security approaches to meet today’s demands are not black and white anymore. Institutions must take aggressive measures to prevent any form of attack and maintain consumer trust. Network operators simply cannot let their guard down on any front—so how can they effectively manage attacks coming from every angle?

November 09, 2020  |  by B. Scott Harroff

While fraud comes in all shapes and sizes, during the pandemic, criminals switched up some of their tactics. With stay-at-home orders and travel restrictions in effect in-person, ATM attacks actually dropped. In contrast, online, cyber-based attacks increased. As we see economies reopen, stay-at-home orders expire, and travel restrictions lift, in-person fraud is beginning its uptick once again. And that means you need to be armed with the best possible protections.

September 09, 2020  |  by Terence Devereux

In every consumer experience, security must be at the heart of it all—securing the entire journey and maintaining trust with the consumer. Protecting your brand needs to be a top priority. Whether you take this on by yourself or you leverage a partner to carry some of the load – the table stakes are high and you need the right tools and partner to win.

April 22, 2020  |  by Diebold Nixdorf

Today we recognize sustainability and environmental protection efforts around the world. Check out this Top 10 list for your ATMs.

November 25, 2019  |  by Juergen Kisters

ATMs have evolved to meet consumers at the intersection of digital and physical channels, read how.

December 10, 2018  |  by Marcia Hirata

Do you view your ATM as part of your digital network? At its heart, the ATM is a computer that’s always on, and always connected. Yet it’s so physical in nature—a big terminal that spits out physical currency—it’s easy to think of it as only a physical touchpoint.